Maintenance and Support
We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimizations. This is not only about availability of single units and modules; it is also about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.
To provide our partners with all advantages of smoothly functioning software we offer multiple options for Maintenance & Support Services or outsourcing of the entire operations:
- Task/bug tracking systems deployment and customization
- Software maintenance and support
- Consulting and staff training
- Web application improvement
- Security audit
- IT support
Effective Software Maintenance
The services delivered by SohaNetworks are designed to meet specific challenges that your software faces. SohaNetworks can enhance, re-engineer or customize your solution, tackling minor and major issues that trouble or hamper system performance and functionality.
As time goes by, corporate software and hardware is complemented, interchanged or removed to stay in line with the changing business requirements and technology updates. Adaptive maintenance delivered by our team ensures that your software and hardware work stably and reliably in the new, altered environment.
These services enable facilitated updates & releases management to ensure that your system or application stays in line with the latest technology and far ahead of competition.
If non-stop operation of your system is top critical to your business, SohaNetworks can simultaneously proceed with the maintenance activities in background mode: while we are enhancing or fixing your solution the system remains available 24/7.
Professional Software Support
We offer 2nd and 3rd level support services of applications developed by SohaNetworks earlier or by any third party to restore failed services and applications as quickly as possible. Our professional services span but are not limited to -
- Issue detection, diagnosis, analysis and solution delivery
- Workaround provision
- Hot fixes
- New releases and updates
- Service and feature packs delivery
We are constantly focused on the latest technology research to improve the fail-safe characteristics of your software. We can re-install your application from the beginning or migrate it to a new environment.
We strive to ensure that our solutions are absolutely dependable and that they offer not only maximum availability but also maximum back-up and data security. Our all-round support and maintenance services leverage your data security, backup and recovery, increasing up-time of your IT system.